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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yusef Echols

February 23, 2026

5  out of  5
rating by Yusef Echols
"Excellent customer service and very knowledgeable. Thanks again for everything Jeffrey."
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DEBBIE Anderson

February 16, 2026

5  out of  5
rating by DEBBIE Anderson
"Moving from Pennsylvania to Maryland was such an easy process with this office. The person who helped me was polite and well informed. State Farm never disappoints!"
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DC Undead

February 14, 2026

5  out of  5
rating by DC Undead
"Ebony is phenomenal! Thank you Ebony for being amazing!"
We responded:
"Thank you so much for the kind words! Eboni truly goes above and beyond, and we’re grateful to have her on our team. We’re glad she was able to find you a better rate and help make the process smooth. We appreciate your trust and the opportunity to take care of you!"
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Jenna Gresczyk

February 13, 2026

5  out of  5
rating by Jenna Gresczyk
"Jeffery was kind, patient, answered every question and explained every option. Highly recommend working with him as your agent!"
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paty40019

February 6, 2026

5  out of  5
rating by paty40019
"Derrick Elzey and his team at State Farm Insurance by far are the best I've signed with, ever! Everyone I have spoken with treated me as if mine was the only policy they had to handle. They are respectful and kind;. treated me like family and I appreciate being served by this team."
We responded:
"Car insurance can definitely be intimidating, so thank you for allowing us to make things simple for you. We're grateful for your review!"
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Thomas O'Malley

January 28, 2026

5  out of  5
rating by Thomas O'Malley
"Ebony was great to work with. Helped to save me a bunch on money by bundling my policies. I would recommend using them to anyone."
We responded:
"Thank you so much for the recommendation! We’re thrilled to hear Eboni provided a great experience and helped you save by bundling your policies. She’s a huge asset to our team, and we truly appreciate your trust and support. It means a lot that you’d recommend us to others."
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Gayle Parola

January 23, 2026

5  out of  5
rating by Gayle Parola
"Ray was great in helping us to make adjustments to our auto policy as well as adding a home owners policy. He was patient and detailed in his assistance. We have stayed with your office for these very reasons. Keep up the good work!"
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Kelci Reiss

January 23, 2026

5  out of  5
rating by Kelci Reiss
"I had no idea my house wasn't being sufficiently covered until Eboni took the time and diligence to recognize what was missing from my previous policy. She saved me a significant amount on my monthly car premiums, and ultimately improved protection for my home and family. Every step of the process was informative, actually enjoyable, and excellent service!"
We responded:
"Thank you so much, Kelci, for taking the time to share such a thoughtful review. We truly appreciate it.

We’re really glad you shared that you “had no idea your house wasn’t being sufficiently covered” until Eboni took the time and diligence to recognize what was missing from your previous policy, and that she saved you a significant amount on your monthly car premiums while ultimately improving protection for your home and family. Hearing that every step of the process was informative, actually enjoyable, and excellent service means a great deal to us.

That’s exactly the level of care we strive to provide with Maryland car insurance and home protection—making sure nothing important is overlooked while helping families find smarter solutions, whether they’re comparing car insurance quotes, looking for auto insurance near me, or trying to get the best Maryland car insurance without sacrificing protection.

Thank you again for trusting us with your home and auto insurance needs. Please don’t hesitate to reach out if you ever have questions or need anything further—we’re always here to help."
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Michael Rosenthal

January 15, 2026

5  out of  5
rating by Michael Rosenthal
"We had a great experience in dealing with Eboni concerning transferring our auto, home, condo, and umbrella policies from another insurance company to State Farm. She was knowledgeable about options for us, was very responsive to our questions and displayed outstanding customer service."
We responded:
"Thank you, Michael, for the thoughtful review and for trusting us with such an important transition. We’re glad to hear Eboni made the process of transferring your auto, home, condo, and umbrella policies smooth and well-informed. Her responsiveness and attention to detail are exactly what we strive for, and we appreciate you recognizing her outstanding service. We’re grateful for the opportunity to work with you and are always here if you need anything moving forward."
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Shannon Brady

January 9, 2026

5  out of  5
rating by Shannon Brady
"I feel confident my plan is what I need. Ray provided excellent service. Ray answered all my questions thoroughly and was proactive with the information I needed and that helped the process be seamless."
We responded:
"Thank you so much, Shannon, for taking the time to leave such a kind review.

We’re really glad to hear that you feel confident your plan is what you need and that Ray provided excellent service, answered all your questions thoroughly, and was proactive with the information you needed to make the process seamless. That confidence and clarity are exactly what we want every customer to experience.

Whether someone is exploring Maryland car insurance, comparing car insurance quotes, or searching for auto insurance near me, our goal is always to provide knowledgeable guidance and a smooth, stress-free experience—just as you described with Ray.

Thank you again for trusting us. Please don’t hesitate to reach out if you ever have additional questions or need assistance—we’re always here to help."
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ROBERT Sadowski

December 30, 2025

5  out of  5
rating by ROBERT Sadowski
"I work well with him"
We responded:
"That’s great to hear! Ray takes pride in building strong working relationships, and we’re glad he’s been a good fit for you. "
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Beverly

December 10, 2025

5  out of  5
rating by Beverly
"Excellent office, right on fast with getting quote and following up! Eboni rocks with her professional ways!! Thank you for gettyme started in Maryland!"
We responded:
"Beverly, I am glad to hear your experience getting Maryland insurance quotes was quick and smooth. Eboni brings a professional, friendly approach to every customer, and it’s great knowing she helped get everything started for you here in Maryland. Our Berlin, MD insurance team is always here if you need help with auto, home, or renters coverage as you settle in. Thank you for choosing us!"
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Brenda Dembosky

December 2, 2025

5  out of  5
rating by Brenda Dembosky
"I was wonderfully surprised that the auto insurance rate Ebony found for me at State Farm was notably cheaper than what I had been paying for years. I switched my auto insurance to State Farm today . I also purchased renters insurance . Ebony was 100% personable, professional, and patient with me. She answered all of my questions and repeated information when I would pose the same question more than one time. She gave me her undivided attention .
I appreciate her very much."
We responded:
"It’s wonderful to hear that Eboni was able to help you secure a lower Maryland auto insurance rate and walk you through setting up renters insurance with patience and care. She takes pride in giving every customer her full attention and making sure all questions are answered clearly — even the second or third time around. Our Berlin, MD insurance team is always here if you need help comparing insurance quotes or reviewing your coverage. We truly appreciate you!"
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Jennifer Dunkelberger

December 2, 2025

5  out of  5
rating by Jennifer Dunkelberger
"Ray was extremely helpful and a pleasure to speak with when transitioning my insurance to a new vehicle. He answered all my questions thoroughly and went above and beyond when informing me on important policy opportunities that were available through State Farm. His friendly demeanor, partnered with informative knowledge, is what people look for in customer service. Thank you for all the help Ray!"
We responded:
"Ray’s friendly, knowledgeable approach is exactly what we want customers to feel when working with our Berlin, MD insurance team. If you ever need additional help with auto insurance quotes or other Maryland coverage options, we’re always here for you!"
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Ralph Barbato

December 1, 2025

5  out of  5
rating by Ralph Barbato
"Great conversation and knowledgeable"
We responded:
"Thank you for the review! We’re glad you had a great conversation and felt supported by our knowledgeable team. If you ever need additional help with your Maryland insurance coverage or have more questions, we’re always here for you."
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Samantha Snead

November 26, 2025

5  out of  5
rating by Samantha Snead
"Eboni was so sweet and very helpful. She answered all my questioned and was understanding working around my work schedule."
We responded:
"We’re glad to hear Eboni was sweet, patient, and able to work around your schedule — that’s exactly the experience we want our customers to have. If you ever need help with your Maryland insurance coverage or have more questions down the road, our Berlin team is always here for you. We appreciate you!"
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Susan Segal

November 21, 2025

5  out of  5
rating by Susan Segal
"Detail oriented, kind, not pushy"
We responded:
"Susan, our goal is always to be helpful, kind, and easy to work with — and we’re grateful you chose us and welcome to the Berlin, MD team for your car insurance. Thanks again!"
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Rose Halvorsen

November 14, 2025

5  out of  5
rating by Rose Halvorsen
"Just signed up for my car insurance at State Farm and it went smoothly! Ray the agent, I didn’t get Jake, but that’s ok because Ray was very polite and explained the coverage throughly. We even completed the process over the phone, and internet with a Docusign. And when I had a question about the document Ray was available to take my call and explain the wordage. Thanks Ray!"
We responded:
"We’re so glad Ray made your car insurance setup easy — from explaining your coverage to walking you through DocuSign. Our Berlin, MD team is always here when you have questions, and we appreciate you choosing us for your auto insurance. Thanks again!"
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Gail Crosby

November 14, 2025

5  out of  5
rating by Gail Crosby
"Jeff was the agent I dealt with. Very friendly and knowledgeable. The process of switching my auto and homeowners insurance took about an hour long phone call, but ended up saving me $1500 for the year!"
We responded:
"Thanks Gail! Thanks for sharing this! We’re so glad Jeff made switching your auto and homeowners insurance easy — and saving $1,500 a year is a huge win. If you ever need help with your coverage or quotes here in Maryland, our Berlin team is always just a call away. We appreciate you choosing us!"
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Cory Purdy

November 12, 2025

5  out of  5
rating by Cory Purdy
"My experience with State Farm has been great so far. I signed up in August with Eboni who thoroughly went through and explained my policy options, and she has also been the person who has been answering my questions moving forward. I want to thank Eboni for her continued assistance and great customer service. This is a great team all around."
We responded:
"Hey Cory! Thank you so much for sharing your experience! We’re thrilled to hear that Eboni took great care of you and helped explain your policy options clearly. Providing top-tier customer service is something our whole team takes seriously, and we’re grateful you chose us as your local Maryland insurance agency.

Whether you ever need help with auto insurance quotes, homeowners insurance, life insurance, or simply understanding your coverage, we’re here to make the process easy and stress-free. Thank you again for trusting our Berlin, MD insurance team — we appreciate you!"
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Lisa Petty

November 10, 2025

5  out of  5
rating by Lisa Petty
"Ebony was amazing n thorough.i definitely benefitted from talking to her n got an excellent quote.I will be a lifelong customer now. I think she deserves a raise lol she made it easy n affordable. Thank u for all ur help and look forward to a future with Jake lol Ebony from State farm. Hope u all have a wonderful day."
We responded:
"Your positive feedback about Eboni means a lot to us! Providing affordable and comprehensive Maryland auto coverage with a personal touch is our goal. We look forward to assisting you down the road!"
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Mary Zentgraf

November 7, 2025

5  out of  5
rating by Mary Zentgraf
"We had a GREAT experience w/Jeffrey. Everything was so easy and he went into detail that we could understand. Saved us money, too!"
We responded:
"We appreciate your kind words! Jeffrey works hard to ensure Maryland auto coverage is straightforward and cost-effective for every customer. Glad to hear you had a positive experience!"
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Laura Farner

November 7, 2025

4  out of  5
rating by Laura Farner
"The agent Jefferey he was very timely in his responses and patient with me on the phone as I was navigating "technology".
I gave it 4 stars because the quote I originally received was 97.63 via email and the first quote given was around $200. This quote did seem to have some nice benefits but I was trying to lower my cost and not raise it.
In the end I did get a lower rate and some extra benefits. Jefferey also helped in facilitating the call to cancel my previous insurance, which was appreciated."
We responded:
"Thank you for your detailed feedback, Laura! We're glad Jefferey provided timely and patient assistance during your Maryland auto insurance process. It's great to hear you ultimately secured a competitive rate with added benefits, and we’re happy he could help with your policy cancellation. Our goal is to make your process easy."
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Josefina Murillo

November 5, 2025

5  out of  5
rating by Josefina Murillo
"I will recommend Derrick Elzey State Farm Insurance agent and his employees anytime they are the best and always take time to help and I thank Ebiny for all her kindness and help she always gives ."
We responded:
"Thank you Josefina! We truly appreciate your kind recommendation! Providing exceptional Maryland car insurance support is our goal, and we're glad Eboni and the team could assist you with care and attention."
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David Hinshaw

October 23, 2025

5  out of  5
rating by David Hinshaw
"Terrific service. Very caring and efficient."
We responded:
"Hello David! We appreciate your feedback! At our agency, we strive to deliver exceptional Maryland car insurance solutions with a personal touch and quick assistance."